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Support triage

Start → Collect information → Classify → relevant conversation → End Collect an issue and order number. Pass the issue to Classify with labels such as billing, delivery, and other. Give each label a destination. Include an other category for requests outside the defined cases. Use Branch instead when the category is already a structured input and only needs comparison.

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A confirmed external action

Collect information → Authenticate → Confirm action → Call MCP tool → Say / Message → End Use this for an action such as updating a delivery preference:
  • Bind the intended action’s exact inputs to both the confirmation and tool steps.
  • Connect authenticated to the protected path and denied to a suitable explanation or end.
  • Route confirmed to the paired tool and rejected away from the action.
  • Route tool success to a result message. Handle unknown with a status check or review before another attempt.
Use Insert matching confirmation on a write tool to create the paired confirmation. Authentication tools and write tools must be available and approved for your organization.

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Interview and feedback

Start from Interview and grading: Conversation goal → Say / Message → Run task agent → Conversation goal → End Configure the interview goal with your questions and completion criteria. Bind its Transcript to the assessment agent, define a required summary output, and pass that summary to the feedback conversation and final output. Keep evaluation grounded in supplied answers. Identify unasked topics instead of inventing evidence. The template routes the interview’s timeout to assessment so a time-limited interview can still receive feedback; inspect that partial transcript in testing. See Build a workflow for an end-to-end canvas walkthrough.