Workflow essentials - LiveFaces

A workflow connects a live conversation with decisions and tasks. Each node does one job; its outcome selects the next node. Inputs provide context, and output fields carry results forward.

Choose the right step

You need to…	Use
Have a flexible conversation	Conversation goal
Gather named fields	Collect information
Deliver exact wording	Say / Message
Interpret text into categories	Classify
Compare known values	Branch
Analyze supplied information	Run task agent
Invoke an integration	Call MCP tool
Ask permission for a specific action	Confirm action
Verify identity through an integration	Authenticate
Reuse a published workflow	Run subflow
Define entry and final status	Start / End

Explore all twelve in the interactive node reference.

Routing rules

Begin with one Start node and finish every path at an End node.
Each outcome has one destination. Branches can converge at a later step.
Connections cannot create cycles. Use a conversation node for multi-turn exchanges.
With exactly one Failure end, unconnected error and timeout outcomes use it automatically. Other outcomes still need routes.

Working copies and versions

The editor saves a working copy. Test runs that saved copy; Publish version creates an immutable revision. Your application launches a specific published revision. Later edits and publications do not change that revision. Start with Build a workflow, then review data mapping and testing.