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Use Branch when the routing decision can be expressed as a comparison against known data. When text needs interpretation first, use a Task with classification routing.

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Configure

  1. Bind the values the rules will inspect.
  2. Add Ordered branch rules. Select an input, comparison, and comparison value for each rule.
  3. Connect each rule’s named outcome and the Fallback outcome.
Comparisons include equality, inequality, numeric ordering, membership, and existence. The first matching rule wins, so place more specific rules before broader ones.

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Outcomes

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Scenario: route an urgent support issue

Your application supplies a trusted priority input. Bind it to Branch and add a rule that compares it with urgent. Connect that rule’s outcome to an urgent-response Conversation and connect fallback to standard support intake. If priority must instead be inferred from what the participant says, classify the issue with Task before routing. Branch compares the resulting value without asking the participant another question.