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Use Call MCP tool for a specific integration operation, such as looking up an order or submitting an approved change. The tool must be available through an approved MCP connection.

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Configure

  1. Choose the Approved MCP tool. Its definition supplies the input fields.
  2. Map each required field from workflow inputs or earlier node outputs.
  3. Pair a write action with Confirm action.
  4. Connect every outcome, including uncertain results.

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Outcomes

Do not treat unknown as proof that nothing happened. Check the action’s status or arrange review before trying a change again.

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Scenario: look up an order

A collection Conversation has returned a confirmed order_number. Bind it to the order lookup tool’s input. Connect success to a Conversation that explains the returned status and answers follow-up questions. Send unsuccessful outcomes to an appropriate recovery message or support path. If the workflow later updates the order, add a separate confirmation paired with that write tool.