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Use Say / Message for a greeting, explanation, or closing line whose wording you control. Use Conversation when the participant needs to answer and continue an exchange.

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Configure

  1. Enter the Message to deliver.
  2. Add and bind any Inputs from workflow inputs or earlier node outputs.
  3. Use Insert message variable to place those values in the text.
  4. Connect complete to the next step and provide routes for unsuccessful delivery.

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Outcomes

With exactly one failed End, unconnected error and timeout outcomes use it automatically.

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Scenario: read back a support summary

A Task has summarized the participant’s issue into a text output named summary. Bind that output as a message input, then insert it into:
Thank you. Here is the issue I recorded: {summary}
Connect complete to a completed End. The Task produces the summary, Say / Message delivers it aloud, and End records the workflow’s final status.