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Every workflow has exactly one Start node. It defines the context available to later steps and connects to the first step through next.

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Configure

  1. Add Workflow inputs with names and types that match the data your application will send.
  2. Mark fields as required when the workflow cannot proceed without them.
  3. Connect next to the first conversation, message, or other step.
Use Data and routing to bind these inputs in later nodes. Start does not speak; add Say / Message for an opening line.

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Outcomes

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Scenario: personalize a support call

Your application already knows the customer’s reference and name before starting a support conversation. Add required text inputs named customer_reference and customer_name. Supply them when starting the workflow. Connect Start to a Say / Message node and bind customer_name for its greeting. Bind customer_reference to a later lookup tool so the participant does not need to repeat information your application already has. Start supplies context; use Authenticate when a later action requires verified participant identity.